Privacy Policy

This Privacy Policy describes how Mod Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at modpizza-eat.top, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

We are committed to protecting your privacy and handling your personal data with transparency and integrity. This policy is designed to comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable regulations governing consumer data protection in the food service industry.

1. Who We Are

Mod Pizza operates as a food service business in the United States. Our contact details for all privacy-related inquiries are as follows:

If you have any questions, concerns, or requests related to your personal information, please do not hesitate to contact us at the details provided above.

2. Information We Collect

We collect various categories of personal information depending on how you interact with our website and services. The information collected falls into the following categories:

2.1 Personal Identification Information

When you create an account, place an order, sign up for promotions, or otherwise interact with us directly, we may collect:

• Full name
• Email address
• Mailing and billing address
• Phone number
• Date of birth (for age verification and birthday promotions)
• Username and password for account management
• Profile picture, if voluntarily uploaded

2.2 Payment and Financial Information

When you place an order or make a purchase through our platform, we collect payment-related data necessary to process transactions. This includes:

• Credit or debit card numbers (last four digits only, stored for reference)
• Billing address associated with your payment method
• Transaction history and order details
• Gift card information

Note: Full payment card details are handled by our PCI-DSS compliant third-party payment processors and are not stored directly on our servers.

2.3 Order and Dietary Preference Data

To personalize your experience and fulfill your orders, we collect:

• Food preferences and dietary requirements you provide
• Order history and frequency
• Saved customizations and favorite items
• Special instructions submitted with orders

2.4 Usage Data and Technical Information

When you visit our website, we automatically collect certain technical data, which may include:

• IP address
• Browser type and version
• Operating system and device type
• Pages visited and time spent on each page
• Referring URLs and exit pages
• Clickstream data and navigation patterns
• Date and time of access
• Search queries entered on our website

2.5 Location Data

With your consent, we may collect your geolocation data to help you find the nearest Mod Pizza location, estimate delivery times, and personalize local promotions. Location data may be collected through:

• GPS and device location services (with your permission)
• IP-based approximate location
• Manually entered address information

2.6 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our website. For detailed information about the types of cookies we use and how to manage your preferences, please refer to Section 9 of this policy.

2.7 Communications Data

If you contact our customer service team, leave a review, or communicate with us through any channel, we may collect:

• The content of your messages or emails
• Records of phone calls (where permitted by law)
• Feedback, complaints, and survey responses
• Social media interactions and messages

2.8 Information from Third Parties

We may also receive personal information about you from third-party sources, such as:

• Social media platforms (when you log in using a social account or interact with our social pages)
• Marketing and advertising partners
• Delivery service partners
• Analytics providers
• Publicly available sources

3. How We Use Your Information

We use the personal information we collect for a variety of purposes, all aimed at providing you with a high-quality, personalized, and secure food service experience. Specifically, we use your data for the following purposes:

3.1 Service Provision and Order Fulfillment

• Processing and delivering your orders
• Managing your account and preferences
• Communicating order confirmations, updates, and delivery notifications
• Providing customer support and resolving disputes
• Verifying your identity and preventing fraudulent activity

3.2 Personalization and User Experience

• Remembering your preferences and saved orders
• Recommending menu items based on your order history
• Displaying location-specific promotions and menu options
• Customizing the website interface to suit your preferences

3.3 Marketing and Promotional Communications

• Sending promotional emails, newsletters, and special offers with your consent
• Providing targeted advertising on our website and third-party platforms
• Notifying you about loyalty program benefits, points, and rewards
• Conducting contests, sweepstakes, and promotional campaigns

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email, or by contacting us at [email protected].

3.4 Analytics and Business Intelligence

• Analyzing website traffic, usage patterns, and performance metrics
• Understanding customer behavior to improve our products and services
• Measuring the effectiveness of marketing campaigns
• Conducting internal research and business analysis

3.5 Legal and Compliance Purposes

• Complying with applicable laws and regulations
• Responding to lawful requests from government authorities
• Enforcing our Terms of Service and other applicable agreements
• Protecting the rights, property, and safety of Mod Pizza, our customers, and the public
• Detecting, preventing, and addressing fraud, security breaches, and other harmful activities

4. Legal Basis for Processing (Applicable Law)

As a food service business operating in the United States, we process your personal information based on the following legal grounds:

• Contractual Necessity: Processing required to fulfill your orders and provide services you have requested.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, security, and improving our services, provided these interests are not overridden by your rights.
• Consent: Where we rely on your consent to process your data (e.g., marketing communications, location tracking), you have the right to withdraw consent at any time.
• Legal Obligation: Processing required to comply with applicable federal and state laws.

Under the Federal Trade Commission Act, we are committed to maintaining fair and transparent data practices. For California residents, your rights under the CCPA/CPRA are further detailed in Section 10 of this policy.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties in the traditional sense. However, we may share your data with trusted partners and service providers under the circumstances described below:

5.1 Service Providers and Business Partners

We engage third-party companies and individuals to perform services on our behalf, including but not limited to:

• Payment Processors: Secure processing of your payments and financial transactions
• Delivery Partners: Third-party delivery services that fulfill your food orders
• IT and Cloud Services: Hosting, data storage, and technical infrastructure providers
• Analytics Providers: Services such as Google Analytics that help us understand website usage
• Email and Communication Platforms: Services used to send transactional and marketing emails
• Customer Support Tools: Platforms used to manage and respond to customer inquiries
• Marketing and Advertising Partners: Platforms that assist with targeted advertising and campaign management

All third-party service providers are contractually obligated to use your information only for the purposes for which it was shared, maintain appropriate security measures, and comply with applicable privacy laws.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid legal processes, including:

• Subpoenas, court orders, or other legal obligations
• Requests from law enforcement or government authorities
• To protect national security or public safety
• To enforce our legal rights or defend against legal claims

5.3 Business Transfers

In the event of a merger, acquisition, bankruptcy, asset sale, or other business transaction, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your data becomes subject to a different privacy policy.

5.4 Aggregate and Anonymized Data

We may share aggregated, anonymized, or de-identified data with third parties for research, analytics, or business purposes. This data cannot reasonably be used to identify you as an individual.

5.5 With Your Consent

We may share your personal information with other parties when you have given us your explicit consent to do so.

6. Data Security

We take the security of your personal information seriously and implement a comprehensive set of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.

6.1 Security Measures We Implement

• Encryption: All data transmitted between your browser and our servers is protected using SSL/TLS encryption (HTTPS protocol).
• Secure Storage: Personal data is stored on secure servers with access controls and firewalls.
• Access Controls: Access to personal data is restricted to authorized employees and contractors who need it to perform their job functions.
• Payment Security: We comply with PCI-DSS standards for all payment card data handling.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing.
• Employee Training: All staff who handle personal data receive training on data protection best practices.
• Incident Response: We maintain a data breach response plan and will notify affected individuals and relevant authorities in accordance with applicable law in the event of a breach.

6.2 Limitations

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. If you believe your account or personal information has been compromised, please contact us immediately at [email protected].

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. The following general retention periods apply:

Upon expiration of the applicable retention period, we will securely delete or anonymize your personal information in a manner that prevents its reconstruction or retrieval.

8. Children's Privacy

In compliance with the Children's Online Privacy Protection Act (COPPA) and applicable federal regulations, we do not intentionally solicit or collect personal information from minors under the age of 13. Furthermore, our services, including online ordering and account creation, are restricted to users who are at least 18 years of age.

If we discover that we have inadvertently collected personal information from a child under 18, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us at [email protected] so that we can take appropriate action.

Parents and guardians are encouraged to monitor their children's online activities and educate them about sharing personal information on the internet.

9. Cookie Policy Summary

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertisements. This section provides a brief overview of our cookie practices.

9.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly. These cannot be disabled without affecting site functionality. They include session management and security cookies.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data (e.g., Google Analytics).
• Functional Cookies: Allow the website to remember your preferences (such as your saved location, language settings, and order history) to provide a more personalized experience.
• Targeting and Advertising Cookies: Used to deliver relevant advertisements based on your interests and browsing behavior, both on our site and on third-party platforms.

9.2 Managing Your Cookie Preferences

You have the right to accept or reject non-essential cookies. You can manage your cookie preferences through:

• Our cookie consent banner when you first visit our website
• Your browser settings (most browsers allow you to refuse or delete cookies)
• Third-party opt-out tools such as the Network Advertising Initiative or Digital Advertising Alliance

Please note that disabling certain cookies may affect the functionality of our website and your ability to use some of our services. For a full description of the cookies we use, their purposes, and duration, please refer to our complete Cookie Policy available on our website.

10. Your Privacy Rights

Depending on where you reside, you may have various rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

10.1 Rights Available to All Users

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Right to Opt Out of Marketing: You may withdraw your consent to receive marketing communications at any time.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format.

10.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to know what categories of personal information we collect, use, disclose, and sell, as well as the specific pieces of information we hold about you.
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information.
• Right to Opt Out of Sale or Sharing: Although we do not sell personal information in the traditional sense, to the extent we engage in "sharing" personal information for cross-context behavioral advertising, you have the right to opt out.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of your sensitive personal information to specific permitted purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. This means we will not deny you services, charge different prices, or provide a different level of quality of service based on your exercise of these rights.

10.3 How to Exercise Your Rights

To exercise any of the rights described above, you may:

• Send an email to [email protected] with the subject line "Privacy Rights Request"
• Clearly describe the right you wish to exercise and provide sufficient information for us to verify your identity

We may need to verify your identity before processing your request to protect the security of your personal information. We will not charge a fee for processing your request unless it is manifestly unfounded or excessive. We will respond to your verified request within the timeframes required by applicable law.

11. International Data Transfers

Mod Pizza is based in the United States, and your personal information is primarily processed and stored within the United States. However, some of our third-party service providers may be located in or operate from other countries, which may involve the transfer of your personal data to locations outside your country of residence.

When we transfer personal data internationally, we take steps to ensure that appropriate safeguards are in place to protect your information and ensure compliance with applicable data protection laws. These safeguards may include:

• Contractual clauses and data processing agreements with our international service providers
• Ensuring that service providers in other countries maintain equivalent data protection standards
• Implementing technical security measures to protect data during transmission

By using our website and services, you acknowledge and consent to the potential transfer of your personal information to the United States and other countries for the purposes described in this Privacy Policy.

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated by us. When you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. This Privacy Policy applies only to information collected by Mod Pizza through our website and direct services.

Examples of third-party services we may link to or integrate with include:

• Social media platforms (Facebook, Instagram, Twitter/X)
• Third-party delivery platforms
• Mapping and geolocation services
• Review and rating platforms

13. Sensitive Personal Information

We do not intentionally collect sensitive personal information such as Social Security numbers, government-issued identification numbers, racial or ethnic origin, religious beliefs, health or medical information, genetic data, or similar categories of sensitive data in connection with our standard food service operations.

If any such information is shared with us incidentally (for example, dietary restrictions related to medical conditions), we will treat it with the highest level of care and limit its use strictly to fulfilling your service request.

14. Automated Decision-Making

We may use automated systems to personalize your experience on our website, including recommending menu items, offering targeted promotions, and customizing website content. These automated processes use data about your past interactions with us to make predictions about your preferences.

We do not use fully automated decision-making processes that produce legal or similarly significant effects on you without human oversight. If you have concerns about any automated processing of your data, please contact us at [email protected].

15. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universal standard for interpreting and responding to DNT signals, and our website does not alter its data collection practices in response to DNT signals.

However, you can manage your tracking preferences through our cookie consent tool and your browser settings, as described in Section 9 of this policy. California residents may also exercise their opt-out rights under the CCPA/CPRA as described in Section 10.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or operational needs. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website at modpizza-eat.top
• Send a notification email to registered users where significant changes affect their rights
• Display a prominent notice on our website for a reasonable period following the update

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

17. Filing Complaints with Data Protection Authorities

If you believe that we have violated your privacy rights and have not adequately addressed your concerns, you have the right to file a complaint with the appropriate data protection or consumer protection authority.

17.1 Federal Level

In the United States, the Federal Trade Commission (FTC) oversees consumer data protection and privacy practices. You can file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-382-4357

17.2 State Level — California

California residents may file complaints with the California Privacy Protection Agency (CPPA), which oversees enforcement of the CCPA/CPRA:

• Website: cppa.ca.gov

Additionally, the California Attorney General's Office accepts consumer privacy complaints:

• Website: oag.ca.gov/privacy/ccpa

17.3 Other States

Residents of other states with applicable privacy laws are encouraged to contact their respective state Attorney General's Office or relevant consumer protection authority for information on filing privacy-related complaints.

18. Contact Us for Privacy Inquiries

We welcome any questions, comments, or requests regarding this Privacy Policy or our data practices. Our designated privacy contact can be reached through the following channels:

When contacting us about a privacy matter, please provide:

• Your full name and email address associated with your account
• A clear description of your inquiry or request
• The specific right you are exercising, if applicable
• Any relevant reference numbers or details

We are committed to working with you to resolve any concerns about your privacy promptly and fairly. If you are not satisfied with our response, you retain the right to escalate your complaint to the relevant regulatory authority as described in Section 17.